Support

At SpinGrande Casino, we believe that great gaming experiences require outstanding support. Our dedicated customer service team stands ready to assist you with any questions or concerns you might have while enjoying our extensive collection of games from top providers like Pragmatic Play, NetEnt, and Evolution Gaming.

24/7 Live Chat Assistance

Our most popular support option is our responsive live chat service, available around the clock. Whether you need help understanding the terms of our welcome bonus worth up to $1,000 plus 500 free spins, or you're having trouble with a game, our agents respond within minutes to get you back to playing quickly.

Email Support When You Need It

For less urgent matters or detailed questions, our email support team is available at support@spingrande.com. We pride ourselves on responding to all email inquiries within 24 hours, often much faster. This option works well for sending documents or screenshots related to your account verification or technical issues.

Comprehensive FAQ Section

Before reaching out, check our extensive FAQ section where we've compiled answers to common questions about deposits, withdrawals, account management, and game rules. Many players find immediate solutions here without needing to contact our team directly.

Payment Support Specialists

Have questions about our payment options? Our specialized team can guide you through transactions using any of our supported methods, including Visa, MasterCard, Bitcoin, Ethereum, Litecoin, or eZeeWallet. They'll ensure your deposits go through smoothly so you can start playing popular slots like Elemental Dragons or The Real King Aloha Hawaii without delay.

Game-Related Assistance

Our support agents are well-versed in our entire game library. If you encounter any issues while playing slots from Novomatic like Burning Wild or Amazing Stars, our team can quickly troubleshoot and resolve your concerns.

Account Security Help

Your account security is our priority. Our support team can assist with password resets, two-factor authentication setup, and account verification processes, ensuring your information and funds remain protected at all times.

Responsible Gaming Support

We're committed to responsible gaming. Our specially trained agents can provide information about setting deposit limits, self-exclusion options, or connect you with professional resources if you have concerns about your gaming habits.

How to Contact SpinGrande Support

To reach our support team through live chat, simply click the chat icon in the bottom right corner of any page on our website. For email support, send your message to support@spingrande.com with your username and a clear description of your question or issue.

No matter which method you choose, our friendly and knowledgeable support team is committed to providing quick, accurate, and helpful assistance to enhance your gaming experience at SpinGrande Casino.